Refund policy

Every wallpaper and sample is custom-printed to order, made specifically for your chosen size and design. As a result, we are unable to accept returns or cancellations once production has begun.

Cancellations must be requested before production starts. As production typically begins within 1–2 business days of your order, please contact us immediately at natalie@vineartdesign.com if you need to cancel.

Damaged or faulty orders — if your order arrives damaged or faulty, please contact us within 14 days of receipt with photographs and we will arrange a replacement or refund promptly.

Samples are made to order and are therefore non-refundable.